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In order to provide support for learners identification of the needs of learners and how they could be met are essential from their first contact with a provider. Support does not just happen, it needs to be managed in order to meet needs in a cost-effective, planned way. A strategy to provide support needs to be developed so all those involved know their role and how an identified need would be met.
How does the way you manage support for learners compare with that of the most effective provision seen on inspection?
The following strengths and areas for improvement have been taken from recent inspection reports across the Ofsted Learning and Skills remit.
If you were given a similar area for improvement bullet at the end of your last inspection, self assessed this area as an area for improvement, or want to work to avoid such areas for improvement, then consider what inspectors judge to be key.
How are staff who interview learners made aware of the strategies that would be used to support learners who present different support needs?
Is there a learner support strategy in place that is updated regularly?
If ‘no’ you need to develop one. If ‘yes’, are there any support needs that you still need to identify strategies of how you would support them?
Does initial assessment and interview inform the support needs of individual learning plans (check examples from each programme that you run)?
Are there ‘champions’ in place for particular aspects of support?
If ‘no’ do you need to identify any? If ‘yes’, are they being used by staff and learners?
How easily can staff get information that might be required to access external support for learners, such as housing or drug advisors?
What are the top five reasons why learners leave particular programmes early?
Are there any reasons that indicate the need for improved support?
What is the management structure for support?
Is support included as part of progress reviews (check examples from each programme that you run)?
Is support in place for assessment as well as learning (check examples from each programme that you run to ensure all staff are aware of what can be provided, extra time, etc.)?
Using management information, how well do supported learners achieve?
How are learner success stories used to promote support?
You can find this page and download any referenced resources from the Excellence Gateway at http://www.excellencegateway.org.uk/23753C2B-A77D-4CA2-89ED-DCC566DB4D60.
© Learning and Skills Improvement Service (LSIS) 2012